IOA 2022 Conference Schedule Day 1

April 4 | April 5 | April 6

*This schedule is subject to change
Session(s) Will Be Recorded= Session to be recorded


8:00 AM 
9:00 AM 


Foundations Welcome & Reunion Event (

Event Sponsor:

9:00 AM 
9:30 AM 

Session(s) Will Be Recorded

Opening Ceremony & Welcome

9:30 AM 
10:30 PM 
PT Familiarization
10:30 AM 
11:30 AM 

What Would You Do? A Case Study Exploration (

12:00 PM –
1:30 PM

Session(s) Will Be Recorded

Keynote: Ken Cloke

Ken is a mediator, arbitrator, facilitator, coach, consultant, and trainer, specializing in resolving complex multi-party disputes. He has worked in over 25 countries and is the founder and first President of Mediators Beyond Borders.

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2:00 PM —
3:00 PM 

Session(s) Will Be Recorded

Concurrent Session A

Session A1 | Reimagining Ombudsing. Exploring How the Pandemic Has Changed the Work of Ombuds

Fred Wright
Workplace Conciliator, Government

Session A2 | Looking at Professionalism Lapses with an ACE Lens

Andrew Sirotnak, MD, FAAP
Professor and Vice-Chair Faculty Affairs, Department of Pediatrics, University of Colorado School of Medicine

Session A3 | What Ombuds Can Learn From Negotiators: Theory and Application Adapted From the World of Negotiations Education

Chad Austin
Professor of Law, United States Air Force Academy

Session A4 | Ombudsing Through Micro-Credentialing

Sofia Trelles
Ombudsperson, Florida International University

Madeline Kleinberg
Graduate Assistant, Florida International University

Eliana Guzman, M.S.
Assistant Director, Office of Micro-Credential, Florida International University

Session A5 | Embedded at the Root: Influences on the Road to Reimagination

Ashley J. Davis
Associate Ombud, University of Washington

Desirée Anderson, PhD
Associate Dean, Diversity and Student Affairs, University of New Orleans

3:30 PM –
5:00 PM 
Belonging Together: The Experience
5:00 PM —
6:30 PM 
Belonging Together: The After Party (


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April 4 | April 5 | April 6