IOA Conference Frequently Asked Questions

Please review the IOA 2022 Frequently Asked Questions before attending! If you have any additional questions that were not answered below, please reach out to the IOA office at [email protected] or at 1-206-209-5275.

Registration Questions

  • Do I need to be a member of IOA to register for the virtual event?
    • IOA membership is not required. IOA 2022 is open to all! However, IOA Members receive a discounted rate on conference registration. If you are not yet an IOA member we encourage you to learn more about all that IOA has to offer by visiting our website. Become a member >

  • What does the registration cost?
  • What is the registration cancellation policy?
    • All cancellations requests received on or before Monday, March 1, 2022, will be issued a refund less a $75 processing fee. No refunds will be given thereafter except in the event of extenuating circumstances such as hospitalization or death. Requests for registration cancellation must be submitted in writing via email to  [email protected] If you are not able to attend one or more sessions, IOA will not prorate or refund any part of your registration fee. Substitute attendees will be permitted. Substitution requests must be in writing via email to [email protected] no later than 7 days prior to the event start. Read all of the event terms, conditions, and policies >

  • What is included with Registration?
    • Your registration fee includes all available sessions and recordings. If you are not able to attend one or more sessions, IOA will not prorate or refund any part of your registration fee. Available recordings will be provided to all registrants after the conclusion of the event. Register Now >

  • When does registration close?
  • Is group registration available?
    • The IOA Conference registration form does not allow for multiple registrations. Each registrant must use their own individual IOA profile to register for the Conference. However, we are offering a discounted group registration rate for the Conference. More information about this discounted rate can be found below.

  • How does the group registration discount work?
    • Groups of four or more professionals from the same organization are eligible to receive a $25 per person discount on #IOA2022 Conference registration.
    • How to Get Your Unique #IOA2022 Group Discount Code:
      • Step One: Email the IOA office and let us know how many people are in your group. 
      • Step Two: In response, you will receive a unique discount code that each member of your group can use to register. Registrations must be completed on an individual basis as each person needs to have their own IOA profile to register.
      • Step Three: Each registrant will receive $25 off their registration when using the discount code. If your organization needs to pay for the registration ask each person to select the "invoice me" option at the end of the form. Once all members of your group have registered, you can call the IOA office to pay each invoice individually. If you need to pay all at once you can have your finance department email the IOA office with a list of the group's invoice numbers and give us a call to pay over the phone or get instructions to pay via check or wire transfer.

Register Now


Schedule, Content & CE Questions

  • What days/times are the sessions?
    • There will be three days of events and sessions that will follow the order outlined on our schedule page. Please note, this schedule is subject to change as programming develops. Additionally, efforts are being made to provide content for International Attendees with varying time zones. All times below are listed in Pacific Standard Time first. View Schedule >

  • Does the Conference offer continuing education credit? 
    • All IOA Conference session materials are sent to the CO-OP® Certification Board to be approved for Professional Development Hours (PDH credits). Credits for CO-OP® credentials are self-reported and the credits are delivered based on the sessions you attend.
    • There are three CO-OP® designation levels: CO-OP®, Candidate for CO-OP®, and Inactive CO-OP®. Learn more about CO-OP® >

  • What format are the sessions in?
    • Sessions will be live lectures, discussions, and/or workshops over a Zoom meeting.

  • Will sessions be pre-recorded or live?
    • Sessions will be presented live followed by a live Q&A. The live sessions will also be recorded for those in various time zones who have difficulty attending a live session.
    • Our goal is to make the virtual discussions as dynamic as possible and to offer alternative opportunities for interaction between speakers and participants.

  • I can't attend a session due to scheduling conflicts. Will I still be able to watch the presentation afterward?
    • Yes! All of our breakout sessions will be recorded and available on-demand following the session. Please feel free to go back and watch all our sessions at your convenience. Some additional meetings will not be recorded check the schedule to see which sessions will and will not be recorded. View Schedule >

  • Can I pick any session to attend?
    • Yes, you can choose any session you would like to attend in each session time block.

  • Will I be able to move from session to session during the event?
    • Yes, you will be able to move from session to session similar to as you would during the in-person event.

View Schedule


Technology Questions

  • What technology are you using for the virtual IOA 2022?
    • The virtual conference is taking place on a website platform called Pathable. Pathable is designed specifically to facilitate virtual meetings and encompasses everything you would need for a virtual meeting including the agenda with live webinars, exhibitor profiles, speaker and attendee profiles, and the ability for attendees to network within the website. Learn more about the virtual venue >

  • When will we receive login instructions?
    • The virtual platform will launch in March 2022. You will gain access to the website by creating your log-in username and password. Additional log-in instructions will be sent via email directly to each attendee from Pathable on March 15th. This email will contain a unique auto sign-in link for that attendee. Each link is unique and should not be shared. This will take the attendee to a screen where they will be able to create their own password for their profile and fill out any information they wish to add and upload their headshot. Read more >

  • How will I be able to connect with other virtual attendees?
    • Attendees will have the chance to have real-time chats with one another as well as post on discussion forums and have integrated one-on-one video calls. Learn more >
    • We will also be using GatherTown for networking opportunities. 

  • My company has restricted Zoom usage. How can I attend the conference?
    • You will need to have access to Zoom to attend live sessions at the Conference. We recommend using a  personal computer or tablet if your company computer blocks Zoom. 

  • Do I need to download Zoom to participate in the virtual event?
    • For the best event experience, we recommend that you download the Zoom Client for Meetings ahead of time:
    • The web browser client will download automatically when you start or join your first Zoom meeting, but we recommend that you download the application prior to the conference using the link above for a smoother, more seamless experience. Download or Update Zoom >

  • What are the Zoom system requirements?
    • View Zoom System Requirements for PC, Mac, and Linux.