IOA 2021 Conference CO-OP® Information

Celebrating Certified Practitioners

Stand Out and Make a Difference!

Are you interested in taking your role as an organizational ombuds to a new level? The Board of Certification for Certified Organizational Ombudsman Practitioners® offers three levels of designation: CO-OP®, Candidate for CO-OP®, and Inactive CO-OP®.

The IOA Conference offers professionals the chance to earn Professional Development Hours (PDH) by attending certain approved sessions. Currently, all breakout sessions are eligible for 0.50 hours of PDH. All Keynote presentations are available for credit varying from 1-2 PDH.


How to Track & Earn CO-OP® PDH at the Conference

How to Track & Earn CO-OP® PDH from the Conference
You can earn PDH credit for attending a session live or by viewing a session recording. Download a copy of the PDH Tracking Sheet on the Virtual Venue and mark which sessions you attended. Keep a copy of this tracking sheet for your records. If your recertification application is audited, you will need to submit this tracking sheet for review.

Certificate of Attendance
Attendees wanting to report their PDH or deliver a certificate of attendance to their organization can download the Certificate file from the Virtual Venue and fill in add their name. This file is provided for your records, please do not use this document if you did not attend any of the provided sessions. IOA will not be reporting attendance.


Learn About CO-OP®

Are you interested in taking your role as an organizational ombuds to a new level? The Board of Certification for Certified Organizational Ombudsman Practitioners® offers three levels of designation: CO-OP®, Candidate for CO-OP®, and Inactive CO-OP®. Learn more by watching our quick introductory video.

Learn About Becoming Certified

We Wish to Congratulate these Newly Certified Organizational Ombuds Practitioners!

Certification Dates from April 2019–November 2020

  • Carrie Anderson, Associate Ombudsperson, MD Anderson Ombuds Office
  • Barbara Beatty, Ombuds, CO-OP*, Contract Ombuds; working remotely or temporarily on site
  • Ms. Joan R. Beck, Faculty/Staff Ombud, Eastern Kentucky University
  • Amy Brown, Associate Ombudsman, FDIC - Federal Deposit Insurance Corporation
  • Robert Cohen, co-director, Robert Cohen, P.G.
  • Dana Hinojosa, Associate Ombuds, UC Davis
  • Amarah Khan, Director, Office of the Employee Ombud, City of Seattle, Office of the Employee Ombud
  • Deborah Melancon, Adjunct ombudsman, DIA
  • Marilyn Molina, Assistant Ombuds, Columbia University
  • Tiffani Corin Neu, Ombuds Manager, Chevron Corporation
  • Retha Niedecken, Ombudsperson, Louisiana State University
  • Ms. Martha Nelson Patrick, Associate Ombudsperson, University of Massachusetts Amherst
  • Ms. Julie Schwartz Weber, University Ombuds, Brown University
  • Allison Monyei Whaley, J.D., Ombuds Manager and Ombuds for Employees, Montgomery College
  • Miss Lily Xu, Corporate Ombuds, Raytheon Technologies
  • Lisa Yamagata-Lynch, University Ombudsperson, University of Tennessee