What to Expect at #IOA2020

Community Building

IOA Conference is a great opportunity to meet and collaborate with hundreds of your fellow ombuds. Between breakout sessions, general sessions, meals, reception events, and more you're bound to make friends along the way!  This is also a great time to meet our sponsors and exhibitors.

Concurrent Sessions 

Self-select the education that is most relevant to you. We offer a wide variety of breakout sessions hosted by some of the brightest thought leaders in the ombuds community. ​View the Conference Schedule to learn more.

Keynotes and Plenaries

We choose keynotes that present important issues, principles, and policies relevant to organizational ombuds. This image is from last year's address "A Swallow's Broken Leg, Cubism, and Crying in a Korean Grocery Store" by Jon Lee, Association Ombuds from the University of New Mexico Ombuds for Staff Office.

Pre-Conference Professional Development Courses & Sessions

In-depth half-day and full-day programs held on Sunday, March 31 before the conference begins!

Thank You to the IOA Conference Sponsors & Exhibitors

  Conference Sponsors  

Gold Sponsor

Pfizer Inc.


Welcome Reception

Mars Inc.



 Pocket Guide Sponsor

AllianceBernstein LP (AB)






 i-Sight  Pepperdine University - Staus Institute for Dispute Resolution
American Bar Association Section of Dispute Resolution Ombuds Committee