IOA 2023 Conference Schedule Day 2

*This schedule is subject to change

Monday, 3 April | Tuesday, 4 April | Wednesday, 5 April 

Full Schedule

Day 2 | Tuesday, 4 April


6:00 – 8:00 AM PT

Early Bird Activities

7:00 –8:00 AM PT

Breakfast and Coffee Talk: Faith and Ombudsing | Grand Ballroom

Join your colleagues for topical discussions each day.

CO-OP® Breakfast | The Loft

All certified CO-OP® Members and anyone interested in receiving the CO-OP® certification are invited to a special breakfast. 

8:00 – 8:30 AM PT 

Break Grand Foyer   

8:30 – 9:30 AM PT

Keynote: Sarah Freiesleben | Grand Ballroom

The Agency of Change: Condition Tending for Dynamic Quality

"Symbiosis is a necessary ingredient for evolution. This means the developments humanity needs to sustain itself depend on encounters that feel like conflict. Individually and collectively, we need to be able to identify and navigate desirable difficulties to influence positive change in the world. Can ombuds help create the conditions for this?"

9:35 – 9:45 AM PT

Break Grand Foyer

9:45 — 10:45 AM PT 

 Session Block 3

Session 3A | No Prince(ss) is Coming: Specific Techniques for Ombuds-led Culture Change Cascade I

Susan Raines, PhD

Session 3B | Dancing to the Edge of Neutrality | Pike

Jennifer Mahony, JD, Linda Brothers, JD, CPCC, CO-OP®, and Katie Manderson

Session 3C | Trusted Navigation and Career Support: The Career Counseling Ombuds | Pine

Don Lubach, PhD

Session 3D | Creating Change When the Sun Doesn't Shine in Your Institution | Vashon 

Sarah Klaper, JD, Katherine Greenwood CO-OP® & Jessica Kuchta-Miller

Session 3E | Divided We Fall: Tackling Polarization in the Workplace | Cascade II

Rachel Nicholson, CO-OP® and Christopher Artis

10:45 –11:00 AM PT

Break | Grand Foyer

11:00 AM — 12:00 PM PT

Session Block 4

Session 4A | Getting a CLEW: Ombuds Facilitating Change and Bridging Gaps Via New Chair Leadership Engagement Workgroup | Cascade I

Melanie Jagneaux, JD, CO-OP® and Alicia Booker

Session 4B | Ripped From the Higher Ed Headlines: How Might the Ombuds Help? | Pike

Julia Farmer, PhD, CO-OP®

Session 4C | Powerful Oral and Data Storytelling: Encouraging Systemic Change by Communicating Impact | Pine

Tina Hinh, CO-OP® and Balint Balassa, CO-OP®

Session 4D | How Ombuds Programs Empower D&I and the Worker Voice | Vashon

Sana Manjeshwar, JD, SPHR, CO-OP®, Janet Vantriet, PCC, SPHR, Alyssa Robbins, PHR, CO-OP®, Takis Bogdanos, LPC, and Diana Wu, PHR

Session 4E | Who are We, and What Do We Do? Insights from the 2022 Practice Survey | Cascade II

Jennifer Schneider, PhD, CO-OP®, Timothy Hedeen, PhD, Mary Rowe, PhD, and Hector Escalante, EdD

12:00 — 1:15 PM PT

Volunteer Appreciation Luncheon | Grand Ballroom

1:15 — 2:15 PM PT

Session Block 5

Session 5A | Data Storytelling: Inspiring Change in the Organization and the Ombuds Profession Cascade I

Wayne Blair, Angelica Alejandro, and Arlene Pantua, RSW

Session 5B | Talking Circles for Ombuds: Engaging in Dialogue and Building Community Pike

Kristine Paranica, JD and Tessa Byer, CO-OP®

Session 5C | Internal v. Outsourced Ombuds: Is One Better? Is There a Difference? | Pine

Geetha Ravindra, JD, CO-OP®, Brian Bloch, CO-OP®, and Israela Brill-Cass, JD

Session 5D | Can Ombuds be Leadership Coaches: A Pilot at the University of Washington | Vashon

Ruthy Rosenberg, JD, Chuck Sloane, SPHR, and Sara Kim, PhD

Session 5E | A Case Study: Creating an Inclusive Workplace for Your Black and Your Female Workforce | Cascade II

Catherine Mattice

2:15 — 2:30 PM PT

Break | Grand Foyer

2:30 — 3:30 PM PT

Afternoon Snack Sessions | Grand Ballroom

Over the course of an hour, pick, choose, and explore bite-sized, interactive presentations on a variety of Ombuds topics relevant to practice, office setup, working with leadership, and system design.  Our nine presenters will be simultaneously sharing short micro-learning sessions, allowing you to attend multiple sessions.

3:30 — 4:00 PM PT

 Break Grand Foyer

 4:00 — 4:45 PM PT

 Mary Rowe Keynote: Brian Bloch, CO-OP® | Grand Ballroom

An Inside-Out approach to Becoming an Effective Change Agent  

How many of us dreamed of being an ombuds when we grew up? So then, how and why did we choose this profession? Brian will help us explore our own paths—and the personal values that illuminate our paths—by stories of his ombuds journey working with Faith-based organizations, a global non-profit, and Indigenous American federal employees. He’ll discuss how our values help us serve individuals, groups, and the systems we work with.

4:45 — 5:00 PM PT

 Break Grand Foyer

5:00 — 5:45 PM PT

 End of Day Learning Circles | Grand Ballroom

5:00 — 6:00 PM PT

 Experience: On Display | Fifth Avenue

Silent Auction - New this year!

Attendees will have the chance to take home select work at our inaugural silent auction, which will be held during the Experience On Display event in support of IOA conference scholarships. Winning bidders must pick up and pay for items at the IOA Registration Desk on Wednesday morning before 12 p.m.

6:00 — 7:00 PM PT

 Attendee Experience Activities | Grand Crescent

Join us in the "Ombuds Lounge" for games and other fun activities.

7:00 PM PT

Dinner with an Expert: Discuss your chosen topic with an experienced ombuds and a small group of peers at a local restaurant. Groups will depart from the IOA Attendee Lounge at about 7 p.m. unless otherwise noted. Sign-Ups Coming Soon! 

7:00 PM PT 

 The Afterparty


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