IOA 2021 Conference Schedule

Day 1: Bridging the Distance

Bridging the Distance Across the Profession

Keynote Address 

Dylan Marron, Digital Creator

  Day 2: Paving the Way for Equity

Keynote Address 

Donna Hicks, PH.D. Internationally Renowned Authority on Dignity

Concurrent Sessions: Block A 

A1: Networking with Your Ombuddys During Strange and Isolating Times

Don Greenstein, Ombuds Director, Brandeis Univ/ Ombuds, IOA Member
Chinyere Ukabiala, Certified Organizational Ombudsman Practitioner, Grinell College

A2: Cultural Humility in Practice: Challenges and Opportunities for Organizational Ombuds

Elisa Enriquez, Senior Associate Ombuds, Los Alamos National Laboratory

A3: Finding Equity & Justice During Conflict in a Diverse Organization

S. Michael Hare, Ph.D., Chaplain/Ombudsman, Compassion International

A4: Coping on the Fly: A Series of Discussions Dealing with Workplace Stress during a Pandemic

Donna Edmondson, University Ombuds, The University of Texas at San Antonio
Dr. Mary McNaughton-Cassill, Professor, Department of Psychology, The University of Texas at San Antonio

A5: Built to Last: Creating Robust and Durable Ombuds Programs

David Michael, Senior Program Advisor, National Institutes of Health
Ellen Goldstein, Director & Ombuds, University of California, San Francisco
Ronnie Thomson, Independent Consultant

Concurrent Sessions: Block B 

B1: What Would a New Ombuds Do? Navigating Ethical Principle Dilemmas

Shreya Trivedi, University Ombuds Officer, University of Central Florida
Melissa Connell, Director of Ombuds Office, University of Colorado Denver
Lynne Chaillatt, EMEA Ombud, McKinsey & Company Inc France
David E. Michael, Senior Program Advisor, National Institutes of Health

B2: Supervision for Ombuds: Growing the Profession Through Supportive, Ethical, and Reflective Practice

Fred Wright, Workplace Conciliator, Ombuds
Dr. David Miller, Self-Employed

B3: The Importance of History: Equity, Justice, and the Origins of the Ombuds Role

Ryan Smith, Assistant University Ombudsperson, Michigan State University
Shannon Burton, University Ombudsperson, Michigan State University

B4: Transformative Dialogue: Party-Driven Conversations Across Differences

Kristine Paranica, Ombuds, North Dakota State University
Judith Saul, Self-Employed

B5: Paving the Way to Equity of Access: Harnessing the Power of Consumer Complaint Theory as an Ombuds

Jennifer Mahony, Associate Ombudsman, National Institutes of Health

B6: Open Discussion with IOA's Board

IOA IOA Past, Present, Future - DEIB and Beyond 

Day 3: Paving the Way for Justice

Concurrent Session: Block C 

C1: Drawing Out Ombuds Value and Impact for Silicon Valley’s Safety Net Populations

Joshua Berkowitz, Program Manager II, County of Santa Clara, Office of Mediation and Ombuds Services
Mike Rozinsky, Founder & Principal, RZNSKY LLC
Brohne Lawhorne, Manager, County of Santa Clara, Office of Mediation and Ombuds Services
Katja De Groot, Program Manager II, County of Santa Clara, Office of Mediation and Ombuds Services
Teresa  Ralicki, Ombuds, University of Colorado Denver | Anschutz Medical Campus

C2: Something Wicked This Way Comes: Corrupt Leadership, the Ombuds, and the Tragedy of MacBeth

David Rasch, Associate Ombuds, UC Santa Barbara

C3: Making the Ombuds Office Accessible with Data Visualization: What Data to Collect, How to Analyze, How to Visualize, How to Create Ombuds Service Data Dashboards, and Engaging in a Data Showcase

Lisa Yamagata-Lynch, University Ombudsperson, University of Tennessee

C4: The Usual Suspects: conflict resolution concepts, ideas and tools that you routinely share with visitors

Roy Baroff, Faculty & Staff Ombuds, NC State University
Amanda Dean, Ombuds for Faculty and Staff, Austin Community College District
Dawn Osborne-Adams, University Ombuds and Director, University of North Carolina at Chapel Hill
D. A. Graham, Ombuds, The University of Kansas

C5: How the Ombuds field can expand its reach and impact in Africa

Ayo Ayoola-Amale, Team Lead / Certified Conflict Resolution Consultant, First Conflict Resolution Services Inc.

C6: Open Discussion with IOA's Board

Concurrent Sessions: Block D 

D1: Solve Harassment, Bullying, & Aggression at Work: A Few Case Studies

Catherine Mattice Zundel, CEO/Founder, Civility Partners

D2: Reimaging the Annual Report

Wayne Blair, Ombudsperson, Asian Development Bank

D3: Demonstrating Visible Impact of the Ombuds Office in Times of Transition

Sana Manjeshwar, Global Principal Ombuds Manager, Chevron
Diana Wu, Ombuds Analyst, Chevron
Janet Vantriet, Ombuds Manager, Chevron
Alyssa Robbins, Ombuds Manager, Chevron
Takis Bogdanos, Ombuds Manager, Chevron
Fatima Haidour, Ombuds Manager, Chevron

D4: Ethical Ombudsing: Practicing with Purpose

Linda Brothers, Senior Associate Ombudsman, NIH

D5: Skills for Bridging the Divide

William Doherty, Co-Founder, Braver Angels

Keynote Address 

Break