#IOA2021 Virtual Event Terms, Conditions, and PoliciesPlease be sure to fully review all of the policies before registering.All event #IOA2021 Conference participants must read and follow applicable policies. Registration Cancellation PolicyAll cancellations requests received on or before Monday, March 1, 2021, will be issued a refund less a $75 processing fee. No refunds will be given thereafter except in the event of extenuating circumstances such as hospitalization or death. Requests for registration cancellation must be submitted in writing via email to [email protected]. If you are not able to attend one or more sessions, IOA will not prorate or refund any part of your registration fee. Substitute attendees will be permitted. Substitution requests must be in writing via email to [email protected] no later than 7 days prior to the event start. Technical Failure PolicyIt is the responsibility of the registrant to confirm system requirements and test their computers prior to the start of each virtual session. If a technical failure is the fault of the service provider and the session is not able to be broadcast as planned, IOA reserves the right to reschedule the session. If an attendee experiences a technical failure on their end, IOA is not responsible for refunding the participant or providing applicable PDH hours. Registration Nonpayment PolicyFull payment of conference fees is due before the start of the virtual sessions. If fees are not remitted by March 15, 2021, the associated registration may be canceled. Recording ReleaseEach virtual session may be recorded, including chat transcripts. These recordings may be provided for later viewing and may be used for promotional purposes, advertising, and other print and online materials at the sole discretion of IOA. By registering for IOA's Annual Conference you consent to be recorded by IOA when attending live sessions. Code of Conduct for All ParticipantsIOA events are community events intended for education, networking, and collaboration. We value the participation of everyone and want all attendees to have an enjoyable and fulfilling experience. Accordingly, all attendees are expected to show respect and courtesy to other attendees throughout all events hosted in the IOA space. To make clear what is expected, all attendees, speakers, exhibitors, organizers, and volunteers at any virtual event are required to conform to the following Code of Conduct. Organizers will enforce this code throughout the event. In registering for and/or participating in this event, you consent to comply with the following Code of Conduct. Examples of encouraged behavior that contributes to a positive environment include:
We do not tolerate the following:
Ombuds TerminologyThe term “ombudsman” may be used during this event, the term ombudsman is used to communicate to the widest possible community and is not intended to discourage others from using alternatives. IOA respectfully acknowledges that many practitioners use alternative forms of this word. Ethics & Standards of PracticeThe organizational ombuds is mindful of the Standards of Practice and the element of the IOA Code of Ethics which states: An Ombuds should not use the names of individuals or mention their employers without express permission. The ombuds, as a designated neutral, has the responsibility of maintaining strict confidentiality concerning matters that are brought to their attention unless given permission to do otherwise. The ombuds holds all communications with those seeking assistance in strict confidence except in the presence of an imminent threat of serious harm. We hold these principles to be essential in all professional discussions including those at the conference. Consent to Receive Communications from IOARegistering/attending this event constitutes consent for the IOA to communicate with you via fax, email, mail, text messaging, instant messaging, and social media to make you aware of products and services. DisclaimerWhile these programs are designed to provide accurate information regarding the subject matter covered, the views, opinions, and recommendations expressed are those of the authors and speakers, not the IOA. By producing publications and sponsorship of this event, the association does not guarantee the accuracy of the information disseminated and is not engaged in rendering professional advice; if such advice is desired, you should seek the services of a competent professional. Antitrust ComplianceIt is the undeviating policy of IOA to comply strictly with the letter and spirit of all federal, state, and applicable international trade regulations and antitrust laws. Intellectual Property RightsAll content on the IOA website, such as presentations, algorithms, program code, text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of the speaker or its suppliers and is not to be used for personal gain, publication, and cannot be used without referencing the speaker and the source of the information. As property of the speaker or its suppliers, it also cannot be used by others to obtain a patent or claim royalties. Virtual Event Terms, Conditions, and Policies for Sponsors & ExhibitorsAcceptability of ExhibitsAll exhibits shall serve the interests of IOA attendees and shall be operated in a way that will not detract from other exhibits or from the Exhibition. Exhibit Management determines the acceptability of persons, things, conduct, and/or digital materials and reserves the right to require the immediate withdrawal of any exhibit, which is believed to be injurious to the purpose of the Association. In the event of such restriction or eviction, IOA is not liable for any refund of exhibit fees, or any other exhibit-related expense. Sponsorship & Exhibiting PaymentFull payment for sponsorship, marketing, and exhibitor packages is required with the completed contract to receive benefits. Sponsorship & Exhibiting CancellationIOA must be notified in writing in the event of tabletop and/or support cancellation or space reduction. If cancellation of exhibit tabletop occurs prior to 15 February 2021, the exhibitor/supporter/sponsor will be refunded 50% of the payment received. After 15 February 2021, no refunds will be made. Failure to Create a Virtual Exhibit BoothShould the exhibitor not set up their virtual booth, no refund will be given. Cancellation of Meeting & ExhibitionIf IOA should be prevented from holding the Exhibition by reason of any cause beyond its control (such as, but not limited to, damage to buildings, riots, labor disputes, acts of government, or acts of God), then IOA has the right to cancel the Exhibition with no further liability to the exhibitor other than a refund of the Virtual Exhibit Booth. Conflicting EventsThe exhibitors attending the IOA Annual Conference will be required, as a condition of their participation, not to sponsor conflicting events. Conflicting events are educational or social events that are scheduled during the same time frame encompassed by the IOA Annual Conference. Copy & Content Regulations:
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International Ombudsman Association
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+1-206-209-5275 • [email protected]
The term ombudsman is used to communicate to the widest possible community and is not intended to discourage others from using alternatives. IOA respectfully acknowledges that many practitioners use alternative forms of this word.
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