#IOA2023 Event Terms, Conditions, and Policies

Please be sure to fully review all of the policies before registering.

All event #IOA2023 Conference participants must read and follow applicable policies. 


Registration Policies

Online Registration

Online registration will close on Monday, 6 March 2023. Walk-in registration will be available onsite.

Payment

IOA accepts VISA, MasterCard, Discover, American Express, and checks made payable to the International Ombuds Association, in US Dollars only.

Pre-Registration Policy

To be considered pre-registered, your registration, changes, or replacement must be received by Monday, 6 March 2023. After this date, you must register onsite.

Cancellation Policy

All cancellation requests received on or before Monday, 6 March 2023, will be issued a refund less a $75 processing fee. No refunds will be given thereafter except in the event of extenuating circumstances such as hospitalization or death. Requests for registration cancellation must be submitted in writing via email to  [email protected]. Substitute attendees will be permitted, as long as both attendees are of the same registration type. Substitution requests must be in writing via email to [email protected] no later than Monday, 6 March 2023. 

Nonpayment Policy

Full payment of conference fees is due before the start of the event. If fees are not remitted by 3 April 2023, the associated registration may be canceled.


Dress

Dress for the entire conference is business casual. We recommend you dress in layers, bringing a sweater or light jacket as rooms may be cold. Spring in the Pacific Northwest can be cool and rainy as well as warm and temperate, prepare for multiple types of weather. 

Subject to Change or Cancellation

All Professional Development and Pre-Conference Sessions are subject to change and/or cancellation. We ask that you do not make your hotel reservations or travel plans until you have received a confirmation from the office that you are registered for the course. If you do not receive a confirmation via email, contact the administrative office at [email protected] to check the status of your registration. If pre-registration attendance is below half of the maximum attendance, instructors may cancel the course.

Non-North American Attendees

If you are planning to attend the conference and require a visa for entrance into the United States, please be advised that the processing time to secure a visa has substantially increased due to security issues. Consulates in some countries are now taking several months to process visa applications. Take this into consideration and allow enough time for visa processing. See the notice from the U.S. Department of State Bureau of Consular Affairs. 

IOA requires proof of registration before we will issue a letter of invitation for visa applications and you may request an invoice when you complete your online registration. Forward your registration confirmation to the IOA office with your request for a letter of invitation if one is required.

Speaker Presentations

Since you can’t possibly attend all the wonderful programs we have planned for the IOA 15th Annual Conference, your registration includes, at no extra cost, access to the speaker presentations that are submitted to the IOA office. All available speaker presentations will be posted online prior to the conference for registered/paid attendees to access. These will include keynote, plenary, and concurrent sessions only, and not pre-conference courses.

Consent to Use of Photographic Images and Audiovisual Recordings

Registration and attendance at, or participation in, IOA’s Annual Conference and other activities constitute an agreement by the registrant to IOA’s use and distribution (both now and in the future) of the registrant or attendee’s image or voice in photographs, videotapes, electronic reproductions, and audiotapes of such events and activities. Registrants will have the opportunity, while taking the registration form, to request that their photo not be published.


Code of Conduct for All Participants

IOA events are community events intended for education, networking, and collaboration. We value the participation of everyone and want all attendees to have an enjoyable and fulfilling experience. Accordingly, all attendees are expected to show respect and courtesy to other attendees throughout all events hosted in the IOA  space. To make clear what is expected, all attendees, speakers, organizers, and volunteers at any virtual event are required to conform to the following Code of Conduct. Organizers will enforce this code throughout the event. In registering for and/or participating in this event, you consent to comply with the following Code of Conduct. Examples of encouraged behavior that contributes to a positive environment include:

  • Using welcoming and inclusive language
  • Being respectful of differing viewpoints and experiences
  • Gracefully accepting constructive criticism
  • Focusing on what is best for everyone at the event
  • Showing empathy toward other participants

We do not tolerate the following:

  • Harassment, bullying, and intimidation
  • Harassment and bullying are defined as:
    • Negative comments about race/ethnicity, gender and gender identity, sexual orientation, disability, age, religion, physical appearance, citizenship, or other protected categories
    • Intimidation or threats, including sharing images or text especially to threaten
    • Unwelcome sexual attention, including sharing images or text especially to sexually harass
    • Threatening or other endangerment of minors or any persons
    • Any activity meant to convey or cultivate hostility
    • Ad hominem insults or other attacks
    • Encouraging the above behavior

IOA Ombuds

The IOA Ombuds can provide assistance with the full range of issues or concerns relating to their ombuds practice and the profession including, among others:

  • All types of identity-based concerns
  • Harassment (including sexual harassment)
  • Free speech and free expression
  • Integrity issues / Intellectual property / Research concerns
  • Conflicts of interest
  • Issues related to the IOA

Ombuds Terminology

The term “ombudsman” may be used during this event, the term ombudsman is used to communicate to the widest possible community and is not intended to discourage others from using alternatives. IOA respectfully acknowledges that many practitioners use alternative forms of this word.

Ethics & Standards of Practice

The organizational ombuds is mindful of the Standards of Practice and the IOA Code of Ethics. An Ombuds should not use the names of individuals or mention their employers without express permission. The ombuds, as a designated neutral, has the responsibility of maintaining strict confidentiality concerning matters that are brought to their attention unless given permission to do otherwise. The ombuds holds all communications with those seeking assistance in strict confidence except in the presence of an imminent threat of serious harm. We hold these principles to be essential in all professional discussions including those at the conference.

Consent to Receive Communications from IOA

Registering/attending this event constitutes consent for the IOA to communicate with you via fax, email, mail, text messaging, instant messaging, and social media to make you aware of products and services.

Disclaimer

While these programs are designed to provide accurate information regarding the subject matter covered, the views, opinions, and recommendations expressed are those of the authors and speakers, not the IOA. By producing publications and sponsorship of this event, the association does not guarantee the accuracy of the information disseminated and is not engaged in rendering professional advice; if such advice is desired, you should seek the services of a competent professional.

Antitrust Compliance

It is the undeviating policy of IOA to comply strictly with the letter and spirit of all federal, state, and applicable international trade regulations and antitrust laws.

Any activities of IOA or IOA-related actions of its officers, Executive Committee members, or members that violate these regulations and laws are detrimental to the interests of IOA and are unequivocally contrary to IOA policy.

Intellectual Property Rights

All content on the IOA website, such as presentations, algorithms, program code, text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of IOA or its suppliers and is not to be used for personal gain, publication, and cannot be used without referencing IOA and the source of the information. 


Event Terms, Conditions, and Policies for Sponsors

Sponsorship Payment

Full payment for sponsorship and marketing packages is required with the completed contract to receive benefits.

Sponsorship Cancellation

IOA must be notified in writing in the event of sponsorship cancellation. If cancellation occurs prior to 15 March 2023, the sponsor will be refunded 50% of the payment received. After 15 March 2023, no refunds will be made.

Copy & Content Regulations:

  • The advertiser agrees to indemnify the publisher against any and all claims or suits arising out of the publication of this advertising.
  • All copy is the responsibility of the advertiser.
  • Advertising placement is subject to the editor’s discretion.
  • Ads are non-commissionable to agencies and payment is the ultimate responsibility of the advertiser.
  • IOA assumes no liability, including but not limited to, indirect, special, or consequential damages, for any errors or omissions in connection with any ad. IOA reserves the right to reject any ad.