2022 Session Block D


4 APRIL | 7:00 AM – 8:00 AM PST

Organizational Ombuds in the Hungarian Context

Summary: Coming Soon


  • Have a better understanding of the Hungarian context in relation to the emerging organizational ombuds function
  • Understand how to design complex exploratory research about the ombuds function and analyze the findings of a mixed research method
  • Have some insights about how practicing (Hungarian) ombuds view the effects of the pandemic on the ombuds role; how peer functions and professionals in Hungary relate to the ombuds function, how employees resolve their workplace conflicts if no ombuds is available

Presented by:

Julianna Czifra
Graduate Student, Budapest University of Technology and Economics, Department of Work and Organizational Psychology

Julianna is a PMI-certified project management professional, an ICF-certified executive and team coach, and a licensed mediator, based in Budapest, Hungary. She has more than 15 years of experience as a successful project manager, management consultant, and business coach and was awarded 'Project Manager of the Year' in Hungary in 2013. She currently works as a freelancer, supporting managers, entrepreneurs, teams, and organizations to improve performance via coaching, consulting, and mediation. She works as a lecturer at Budapest Corvinus University of Economics, where she teaches about team management and the importance of social and emotional intelligence in projects, including proper conflict management. She holds a master's degree in management and a bachelor's degree in psychology, and currently pursues master's studies in work and organizational psychology in Budapest, with a prime interest in dysfunctional leadership and the organizational ombudsman function. She's a member of the International Coaching Federation, the International Ombuds Association, and the Hungarian Psychological Association where she presented her research on toxic leadership at the Society's annual national conference in August 2021.


4 APRIL | 7:00 AM – 8:30 AM PST

Session Cancelled



4 APRIL | 7:00 AM – 8:00 AM PST

Reimaging Ombuds Reporting: New Tools and Techniques for Better Data Collection

Summary: Coming Soon


  • Critically analyze the challenges of data collection and analysis in ombuds practice, particularly in light of how these challenges implicate the IOA Standards of Practice
  • Gain a deeper understanding of how data collection and analysis methods replicate biases and fail to address inequities
  • View and interact with the systems that two expert ombuds use to overcome these challenges to managing data in their practice

Presented by:

Chuck Doran
Ombuds / Mediator, MWI

Chuck Doran is an experienced ombuds, mediator, and dispute resolution trainer. Chuck is a Certified Organizational Ombuds Practitioner (CO-OP®) and a member of the International Ombudsman Association who completed ombuds training with the IOA in 1995. Chuck has served as an outsourced organizational ombuds for companies, universities, and other organizations since 1997. A mediator since 1992, he is a member of the CPR Dispute Resolution Panel of Distinguished Neutrals, the Equal Employment Opportunity Commission (EEOC), the Massachusetts Commission Against Discrimination (MCAD), MWI, the Harvard Mediation Program, and the United States Postal Service REDRESS I and REDRESS II Mediation Panels. Chuck has served as a teaching assistant on multiple occasions with Professor Roger Fisher at Harvard Law School's Program of Instruction for Lawyers Negotiation Workshop. In 1993, Chuck completed a Specialization in Negotiation and Dispute Resolution at the Program on Negotiation and chaired two regional ADR Conferences in 1997 and 1999. Chuck served as a member of the Massachusetts Supreme Judicial Court Standing Committee on Dispute Resolution and was Chair of the Qualifications Subcommittee. He is a member of the Massachusetts Bar Association's Dispute Resolution Advisory Group and is a past president of ACR, New England Chapter. Chuck is also a Distinguished Fellow with the International Academy of Mediators (IAM) and a past president of IAM's Board of Governors.

Colin Rule
CEO, Mediate.com

Colin Rule is CEO of Resourceful Internet Solutions, Inc., home of Mediate.com, MediateUniversity.com, Arbitrate.com, CaseloadManager.com, and a number of additional leading online dispute resolution initiatives. From 2017 to 2020, Colin was Vice President for Online Dispute Resolution at Tyler Technologies. Tyler acquired Modria.com, an ODR provider that Colin co-founded, in 2017. Previously, from 2003 to 2011, Colin was Director of Online Dispute Resolution for eBay and PayPal. Colin co-founded Online Resolution in 1999, one of the first online dispute resolution (ODR) providers, and served as its CEO and President. Colin also worked for several years with the National Institute for Dispute Resolution in Washington, D.C., and the Consensus Building Institute in Cambridge, MA. Colin is the author of Online Dispute Resolution for Business, published by Jossey-Bass in September 2002, and co-author of The New Handshake: Online Dispute Resolution and the Future of Consumer Protection, published by the ABA in 2017. Colin received the first Frank Sander Award for Innovation in ADR from the American Bar Association in 2020, and the Mary Parker Follett Award from the Association for Conflict Resolution (ACR) in 2013. Colin holds a Master’s degree from the Kennedy School of Government in conflict resolution and technology, a graduate certificate in dispute resolution from UMass-Boston, a B.A. from Haverford College, and Colin served as a Peace Corps volunteer in Eritrea from 1995-1997.

Megan Winkeler
Ombuds/ Analyst, MWI

Megan Winkeler is an ombuds, trainer, mediator, and consultant. Megan is the Director of Training & Engagement at MWI, where she leads workshops and consulting engagements to help organizations communicate, negotiate, and resolve conflict more effectively. She has worked with a variety of organizations including ExxonMobil, NeighborWorks America, Vanderbilt University, Tufts University, Commonwealth Financial Network, and the Massachusetts Probation Department and Housing Court. Megan has mediated workplace disputes involving harassment and bullying, and she has facilitated departmental and large-scale organizational meetings on contentious topics. She also directed a panel of over fifty mediators offering free civil and eviction mediation services to several Massachusetts Trial Courts. In addition to her work as an ombuds, Megan serves as an analyst for several ombuds clients reviewing data, reporting on trends, developing recommendations, and ensuring the confidentiality and integrity of clients’ data through consistent data management practices.


4 APRIL | 7:00 AM – 8:30 AM PST

Transforming Conflict by Helping People Feel Heard Regarding What, Who, How, and Why

Summary: Coming Soon


  • Learn a Model to help make people in conflict feel heard, toward creating a culture of psychological safety and belonging
  • Review related skills to help make people in conflict feel heard, toward creating a culture of psychological safety and belonging
  • Have an opportunity to meet other Ombuds and build community, to support a feeling of belonging in the IOA

Presented by:

Tish Robinson
Field Project Teams Coordinator, Hitotsubashi University

Tish helps teams resolve their own conflicts, and has helped teams at Hitotsubashi University, Keio University, Yale Global Network of Advanced Management, Berlitz, Denso, Dentsu, Goldman Sachs, JTB (Japan Travel Bureau), Mitsui Trading, Mizuho Financial Group, Nikkei Shimbun, SMBC Mitsui Sumitomo Bank, Yamaha Music, and Yamaha Motors, among others. Tish has over 200 hours of mediator training and over two decades of experience facilitating conflict transformation conversations on teams and training managers to transform conflict at work. She is passionate about learning and about spreading conflict transformation in the world and has an MA in Conflict Facilitation and an MBA and Ph.D. from MIT.

Keiko Suzuki
President, Footsteps Co. Ltd.

Keiko builds on wide experience in human resource management, training, and development through a career comprising twenty years with JPMorgan, General Electric, and Estee Lauder Group of Companies, located in Tokyo and New York City. In addition, she engaged in coordination and curriculum development activities for three years with the Wharton School Executive Management Program at the University of Pennsylvania.

As a consultant, Keiko has experience with a broad spectrum of clients including both major Japanese and foreign capital firms in finance, consumer goods, telecommunication, recruiting, and pharmaceutical companies.

Keiko specializes in a range of organizational and management development solutions including assessment, change strategy formation, leadership development, offsite meeting facilitation, performance management, and career development.

Keiko works directly with senior managers in a coaching capacity, as well as engages in other training and development methods for improving communication, coaching skills, feedback, change management, and diversity & inclusion. She also has an extensive experience in M & A integration process as an HR specialist.

Keiko is a trained and certified coach (ICF, GTCI Foundation Team Coach, NLP & Processwork), EAP Counselor, and a practitioner of psychometric assessment instruments including Situational Leadership, Team Management Profile, Strength Development Inventory, Lumina Spark, and Personnel Decisions International assessment.


4 APRIL | 7:00 AM – 8:00 AM PST

Cultural Humility in Our Role as Ombuds


At Chevron, we have a remarkably diverse workforce, and this diversity is central to our core values as an organization. As the Global office of Ombuds, we support employees from different nations, cultures, social structures, and backgrounds. As organizational ombuds, we have a responsibility to recognize and value the diversity of our visitors. The value of cultural humility has become increasingly important in our roles and we recognized this in our outreach efforts within Chevron but also as a team. By practicing cultural humility within a cognitively diverse organization, we create respectful thinking environments with others who experience the world from differing vantage points. Having people around us who can respectfully challenge our thinking and unconscious biases affords us the wisdom of differing perspectives. We have discovered that we can openly discuss issues, learn together, and find solutions that are a better fit with the visitors' needs, capabilities, and resources. As part of this segment, will be discussing and openly sharing some of the challenges we face, lessons learned, and principles we have adopted in practicing cultural humility.


  • Discuss challenges working in diverse cultures/organizations
  • Recognize the value of diverse perspectives
  • Learn principles and tools for practicing cultural humility

Presented by:

Sana Manjeshwar
Global Principal Ombuds Manager, Chevron

Sana Manjeshwar is the Global Principal Ombuds Manager with Chevron´s Global Office of Ombuds and is based in Houston, Texas. Her Ombudsman career began at AllianceBernstein´s where she served as their Ombudsman in New York. Prior to her Ombudsman career, she was a labor and employment attorney, and a human resources manager. She earned a BA in Psychology with a concentration in Industrial Relations from McGill University and a JD from Fordham University School of Law. She has studied, worked and/or lived in London, Paris, Lagos, Mumbai, Montreal, Chicago, Washington, D.C., New York and Houston. Additionally, she has gained exposure to all types of industries and work cultures, including manufacturing plants, law firms, hospitals, several government organizations, unions, the EEOC, courts, retail, and financial services.

Janet Vantriet
Ombuds Manager, Chevron

Janet Vantriet is an Ombuds Manager with Chevron’s Global Office of Ombuds and is based in Perth, Australia. Before her Ombuds career, she was a Global Manager, People Capability and Performance at Bradken Pty Ltd in New South Wales and served in various Human Resources and conflict resolution roles in corporate, mining and engineering companies across Australia. She has lived and worked in Asia, Africa and Australia and speaks three languages, i.e., English, Kiswahili and Kikuyu (mother tongue). She obtained her Bachelor of Science in Communications and Information Technology and Master’s degree in Business Administration and Human Resources Management from Edith Cowan University, and is also an experienced mediator and coach.

Alyssa Robbins
Ombuds Manager, Chevron

Alyssa Robbins is an Ombuds Manager with Chevron’s Global Office of Ombuds and is based in San Ramon, California. She joined Chevron on the HR Development Program, and prior to Chevron, she earned her Bachelor of Arts in Psychology from Weber State University in Ogden, UT and her Master of Business Administration from Texas A&M University in College Station, Texas. While at Chevron, she has worked in various HR roles including HR Business Partner, HR Projects, and HR Business Partner Team Lead. Additionally, she has held roles managing development programs for HR and within the business.

Takis Bogdanos
Ombuds Manager, Chevron

Takis Bogdanos is an Ombuds Manager with Chevron’s Global Office of Ombuds and is based in Houston, Texas. Prior to his role in Ombuds, he worked as a Lead Employee Assistance and WorkLife Services Advisor. Before joining Chevron, he was an Employee Assistance Advisor at NASA Johnson Space Center and a clinician in various clinical psychotherapy roles. He earned his graduate degree in Clinical Psychology, is a Licensed Professional Counselor – Supervisor in Texas, and is certified as a mediator and Human Performance practitioner. He has lived and worked in Athens, New York City, London, San Francisco, Los Angeles and Houston, and has presented on variety of topics, including psychological safety, reorganizations due to change and transition, mental health issues affecting work performance, and coming out at work in support of LGBTQI+ employees. He is bilingual in Greek and English.

Fatima Haidour
Ombuds Manager, Chevron

Fatima Haidour is an Ombuds Manager with Chevron’s Global Office of Ombuds and is based in London, UK. She started at Chevron as an HR Assistant, and over the course of her career has held a diverse range of roles across the HR Business Partner, Projects and Planning and Total Remuneration disciplines. She has supported Upstream, Downstream and Corporate teams across several geographies, including Kazakhstan, Kuwait, Manila and Houston. Prior to Chevron, she obtained her Law degree from London’s South Bank University, before starting her HR career in the retail sector. She is bilingual in Arabic & English.

Diana Wu
Ombuds Analyst, Chevron

Diana Wu is an Ombuds Analyst with Chevron’s Global Office of Ombuds and is based in Houston, Texas. Prior to her time in Ombuds, she earned her Bachelor of Science in Psychology from Texas A&M University and worked as an analyst in HR and was involved in equal employment opportunity, affirmative action, pay equity, and HR policy.