2020 Pre-Conference Sessions

Professional Development

Sessions: Sunday, 29 March 2020

Pre-Conference Sessions Cancelled

The IOA Board of Directors has made the difficult decision that, due to unanticipated circumstances beyond its control, it must cancel the 15th Annual IOA Conference and as well as the pre-conference sessions and professional development courses scheduled in Portland, Oregon, 27 March – 1 April 2020.

Latest Updates

IOA offers additional, in-depth education before the start of the IOA Conference. Review all available pre-conference sessions below. Registration for all pre-conference sessions includes coffee, tea, and lunch.

Speaker Key:

Red = Cancelled
Green = Confirmed
Bold = Unconfirmed

Full-Day Pre-Conference Sessions

Time  Session Title Presenter Level
8:30 AM –
5:00 PM
Pre-Conference Session 1:
Working with Groups: Developing Your Ombuds Facilitation Skills
Rita Callahan, Tyler Smith Established
PDH Pending


Half-Day Pre-Conference Sessions

Time  Session Title Presenter Level
8:30 AM –
12:00 PM
Pre-Conference Session 2:
Empowering Ombudsmen to Help Solve the Problem of Abrasive Leadership
Laura Crawshaw Experienced
PDH Pending
8:30 AM –
12:00 PM
Pre-Conference Session 3:
Reading Between the Lines of Culture: Developing Intercultural Empathy
Jennifer Mahony Established
PDH Pending
1:30 PM –
5:00 PM
NEW! Pre-Conference Session 4:
Understanding the Ombuds Role: What It Is, How It Works, & Why It Helps Organizations Thrive
PDH Pending
1:30 PM –
5:00 PM
Pre-Conference Session 5:
"Credible Review Processes": Assessing and Improving Your Ombuds Office
Timothy Hedeen, Mary Rowe Experienced
PDH Pending


View the Full IOA Conference Schedule

Pre-Conference Session Cost

Type Early Bird
14 February 2020
Full Price
15 February 2020
IOA Member Full Day OR 2 Half Days $400 $450
Non-Member Full Day OR 2 Half Days $500 $550
IOA Member Half Day Only $225 $250
Non-Member Half Day Only $275 $300


Register for Conference & Pre-Conference Now
If you have already signed up for the conference and would like to add pre-conference sessions to your registration, please email the IOA office with your name, registration email, and which pre-conference session(s) you would like to add; we will then send an updated invoice.