IOA 2020 Conference Schedule


We are excited to share this conference overview with you and we look forward to three days of learning and connection in Portland. You'll see that we have woven the conference theme, Vision 2020: Innovation, Importance, and Integrity in Ombuds Work, into each day's conference offerings. In response to participant feedback from previous years, we have also extended opportunities for structured networking in addition to the traditional sector networking time. Also in response to participant feedback, you will see concurrent sessions categorized as "emerging," "established," or "experienced" level - this indicates the baseline level of content for each session, as specified by presenters.

We have great keynote speakers, plenary events, and pre-conference sessions in the works, including thought leaders from industry, education and our ombuds community. Look for an announcement in early 2020 with information about these speakers alongside detailed session and plenary descriptions. Leading up to the conference we will also be sharing innovations in how we network and connect with each other in Portland.

See you in Oregon,
IOA 2020 Programming Committee

Speaker Key:

Red = Cancelled

Green = Confirmed

Yellow = Unconfirmed

Main Conference


Please note the conference schedule is subject to change.

Sunday, 29 March 2020

7:00 AM – 6:00 PM Registration Desk 
6:30 PM – 8:00 PM Welcome Reception (All attendees invited)
8:00 PM Post-Reception Event

Monday, 30 March 2020

Innovation Developing new skills, techniques, and perspectives to push ombuds work forward

8:30 AM – 9:30 AM Opening Experience
9:30 AM – 10:30 AM

Mary Rowe Honorary Keynote Address | 1-Hour PDH Pending

Victoria Mars, Board Director, Mars Inc.

10:30 AM – 11:00 AM Networking Prompt & Break
11:00 AM – 12:10 PM Concurrent Session Block 1


  Monday, Concurrent Session Block One Presenter Level & PDH
1 A Ombuds Guide: When Visitor Concerns Include DMs, Subtweets, or Going Viral Breanne Taylor

1-Hour PDH 

1 B Walking the Tightrope: Managing Boundaries & Tensions Judi Segall, Courtney N. Wright Established
1-Hour PDH
1 C Breaking in & Breaking Out: Opening a New Ombuds Office as an Outsider Amanda Dean, Reese Ramos, Mark Patterson, Tom Kosakowski Emerging
1-Hour PDH ✔
1 D Tetris vs. Minecraft: Reimagining the Ombuds Role in "New Power" Dynamics
Shannon Lynn Burton Established
1-Hour PDH ✔
1 E Circle Process Innovations: Ombuds Tools for Evolved Facilitation, Mediation, & Inclusive Institutional Policy
David NoganoshAndrea Pacheco, Robert Harper Established
1-Hour PDH ✔
1 F The Four Questions Every Ombuds Should Ask
Peter Armijo Experienced
1-Hour PDH ✔


12:10 PM – 1:40 PM Volunteer Recognition Lunch for All Attendees
1:40 PM – 2:50 PM Concurrent Session Block 2


  Monday, Concurrent Session Block Two Presenter Level
2 A Fairy Tale Fishbowl  Adam Barak Kleinberger, Teresa Ralicki  Established
1-Hour PDH ✔
2 B The Future of Organizations: Is There a Role for Ombuds? Rita Callahan, Mary Conger Emerging
1-Hour PDH ✔
2 C Enhancing Access, Partnerships & Outreach Through Innovative Technologies Paula Couselo-Findikogu, Bruce MacAllister  Established
1-Hour PDH ✔
2 D Lessons from Negotiated Classrooms:
Managing Clap-Back Culture

Israela Brill-Cass Established
1-Hour PDH
2 E The Meeting Game — An Interactive, Artistic & Creative Method of Facilitating Difficult Conversations
Don Greenstein, Caroline Woolard Established
1-Hour PDH ✔
2 F A Multi-Modal Model for Resolving Conflict in Organizations S. Michael Hare Established
1-Hour PDH ✔


2:50 PM – 3:00 PM Break
3:00 PM – 4:20 PM

Plenary Session 1-Hour PDH Pending

Ombuds as Innovative Visual Practitioners: Evolving How We Communicate

Lisa Arora, Founder, Get the Picture

4: 20 PM – 4:30 PM Break
4:30 PM Structured Networking Groups
5:30 PM 

Experience: On Display Gallery Opening

Learn more about submitting artwork!

Evening Optional "No Host" Themed Dinner Groups

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Tuesday, 31 March 2020

Importance - Honoring and exploring the power of the ombuds role for individuals and organizations

7:00 AM – 6:00 PM Registration Desk
7:30 AM – 8:30 AM CO-OP® Breakfast
8:30 AM – 8:45 AM Opening Experience
8:45 AM – 9:45 AM

Keynote Address | 1-Hour PDH Pending

John Silvanus Willson, Senior Advisor & Strategist to the Harvard University President, Harvard University

9:45 AM – 10:15 AM Networking Break
10:15 AM – 11:25 AM Concurrent Session Block 3


  Tuesday, Concurrent Session Block Three Presenter Level
3 A Addressing Abusive Conduct, Including Sexual Harassment, as an Ombudsman Gabrielle Kluck, Tjitske DeJong  Emerging
1-Hour PDH ✔
3 B Elevating Leadership: How Ombuds Can Improve Organizations through Developing Leaders  Caroline Adams, Caitlan Hendrickson Intermediate
1-Hour PDH ✔
3 C

Dealing with Student Issues on a National & on an Institutional Basis: Reconciling the Irreconcilable?

Josef Leidenfrost, Natalie Sharpe

1-Hour PDH
3 D Ombuds as Sources of Help & Hope: Compassionately Exploring the Complexities of Campus Death by Suicide
Katherine Greenwood, Kevin Coonrod
1-Hour PDH 
3 E The NASA Ombuds Challenge: From Tragedy to Strategy
Xaivian Raymond, Brandi Quam, Pete Wilczynski
1-Hour PDH ✔
3 F Beyond Conflict: Ombuds as Advocates for Systemic Change  Sara Thacker, Julia Horvath Experienced
1-Hour PDH ✔


11:25 AM – 1:00 PM Networking Lunch for All Attendees | Newcomers Lunch (RSVP Required) 
1:00 PM – 2:10 PM Concurrent Session Block 4


  Tuesday, Concurrent Session Block Four Presenter Level
4 A What Would a New Ombuds Do? Navigating Ethical Principle Dilemmas Shreya Trivedi, Ronnie Thomson, Melissa Connell, Linda Falkson, David Michael, Dolores Gomez-Moran Emerging
1-Hour PDH ✔
4 B Strategies for Addressing Title IX & Sexual Harassment Concerns with Visitors Christina Sabee Emerging
1-Hour PDH ✔
4 C Active Bystanders Training: Building a Culture of Allyship in Your Workplace Daniel Cantor Yalowitz, Tatyana Fertelmeyster Established
1-Hour PDH Pending
4 D The Ombuds Dilemma: Can We Impact Systemic Oppression & Inequality While Remaining a Designated Neutral? DeShaunta Johnson, Ph.D.
1-Hour PDH ✔

4 E Diving into the Murky Water- Did We Miss Something? A Contextual- Relational Perspective to Ombuds Work
Tzofnat Peleg-Baker
1-Hour PDH ✔
4 F Something Wicked This Way Comes: Corrupt Leadership, the Ombuds, & the Tragedy of Macbeth
David Rasch
1-Hour PDH ✔


2:10 PM – 2:20 PM Break
2:20 PM – 3:20 PM Sector-Based Networking or Structured Networking Groups
3:20 PM – 3:30 PM Break
5:30 PM Cocktail Hour & Pecha Kucha Experience


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Wednesday, 1 April 2020

Integrity - Practicing as ethical ombuds and developing ourselves and others as authentic professionals


8:30 AM – 8:45 AM Opening Experience
8:45 AM – 10:00 AM

Plenary Session: 1-Hour PDH Pending

Hiding Behind Our Ethics?

Panel: Wayne Blair, Asia Development Bank: Jason Byron, NIH; Nick Diehl, MIT; Sana Manjeshwar, Chevron; and Tyler Smith, Northeastern Illinois

10:00 AM – 10:30 AM Networking Break
10:30 AM – 11:40 AM Concurrent Session Block 5


  Wednesday, Concurrent Session Block Five Presenter Level
5 A Cultivating Trust in the Workplace Kim Axelrod, Shandell Sosna Emerging
1-Hour PDH
5 B Wellness for Practitioners Nolan Kagetsu Emerging
1-Hour PDH 
5 C Confronting Imminent Risk: Considering Exceptions to Confidentiality Ryan Smith Emerging
1-Hour PDH ✔
5 D Supervision for Ombuds: Growing the Profession Through Supportive, Ethical, Reflective Practice
Fred Wright, David Miller Established
1-Hour PDH Pending
5 E The Use & Misuse of Apology, Forgiveness & Reconciliation for Conflict Coaches Peter Robinson Established
1-Hour PDH ✔
5 F Ombuds Service Database Design, Analysis, & Visualization
Lisa Yamagata-Lynch
1-Hour PDH


11:40 AM – 12:40 PM Lunch Break (On Your Own)
12:40 PM –1:50 PM Concurrent Session Block 6


  Wednesday, Concurrent Session Block Six Presenter Level
6 A Conflict Transformation: A Model for Understanding Visitors' Conflict Experience & Maintaining Ombuds’ Emotional Balance & Neutrality Kristine Paranica Emerging
1-Hour PDH ✔
6 B Tactical Empathy & the Ombuds Function Amarah Khan Emerging
1-Hour PDH
6 C Psychological Barriers to Mediation: Dealing with the Traumatizing Effects of Workplace Conflicts  Balint Balassa Established
1-Hour PDH 

6 D Ombuds: The Authenticity Paradox
Thomas Griffin, D.A. Graham Established
1-Hour PDH ✔
6 E Robust Evaluation: "Not Your Standard Survey"
William Hall, Mary Chavez Rudolph, Sigal Shoham Established
1-Hour PDH ✔
6 F The Delicate Dance
Bill Maurer, Carolyn Esposito, Lauren Marx Experienced
1-Hour PDH


1:50 PM – 2:10 PM Final Networking Break
2:10 PM –3:10 PM Keynote Address: To Be Announced
3:10 PM – 3:30 PM Conference Closing Experience

Learn more about our past conferences by reviewing the programs below.