Session 4 E

Diving into the Murky Water- Did We Miss Something? A Contextual- Relational Perspective to Ombuds Work

Time: Tuesday 1:00 PM – 2:10 PM

Presenter(s): Tzofnat Peleg-Baker,  Adjunct Professor of Conflict and Negotiation in the professional MBA program, School of Business at Rutgers University-Camden. Learn more about these presenters by visiting the presenter page.

Level: Established


In reality of increasing demands for stakeholders’ genuine and equal participation and organizational inclusiveness, it is essential to be more reflective as practitioners. Prevalent conceptions of Self-Other and their impact on positioning the Other in the interaction and the quality of relationships will be reexamined. We will also explore hidden, deep-rooted, and power-driven cultural and social-psychological dynamics that hamper collaboration, growing from differences and conflicts, and organizational inclusivity. Envisioning systemic changes of social and power structures places great responsibility in the hands of leadership. Leaders can nurture more dialogic cultures and create organizational practices that embrace difficult conversations, challenging relational dynamics, and unconscious biases. Accordingly, ombuds can play a more significant role in supporting systemic change and efforts to transform relationships and seize the opportunity in a diversity of perspectives, experiences, and cultures for learning, better decisions, and performance.

Learning Objectives

  1. Reconsider our understanding of Self and Other and conflict from a cultural, social-psychological standpoint.
  2. Reflect on relational dynamics within which conflict arises and evolves and generate organizational practices that can foster beneficial and respectful relationships. 
  3. Reassess the role of ombuds in improving organizational strategies and practices conducive for learning from differences and conflicts in light of an alternative Self-Other conceptualization
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