Session 4 A

What Would a New Ombuds Do? Navigating Ethical Principle Dilemmas

Time: Tuesday 1:00 PM – 2:10 PM

Presenter(s): Shreya Trivedi, Ombudsperson, University of Central Florida; Ronnie Thomson, Corporate Ombudsman, Halliburton Ombuds Office; Melissa Connell, Director of Ombuds Office, University of Colorado Denver; Linda Falkson, Director, Cornell University; David Michael, Senior Program Advisor, Office of Research Facilities at the National Institutes of Health; Dolores Gomez-Moran, Ombudsman, World Health Organization – Learn more about these presenters by visiting the presenter page.

Level: Emerging


Designed as interactive session for relatively new practitioners, this workshop presents participants with brief practice scenarios—most that potentially challenge one or more IOA ethical principles—and invites discussion on possible approaches. Participants have an opportunity to discuss best practices in small groups which will include feedback from experienced ombuds from various sectors. Additionally, there will be opportunities for attendees to present their own “real life” case situations where they seek advice from colleagues and discuss multiple approaches that might be effective in case handling situations. An extension of the IOA mentoring program, this session is intended to give those practitioners in their early years of practice an opportunity to discuss general practice issues in dialogues with other practitioners, and reflect on cases handled since moving into the ombuds role. Recently appointed ombuds with less than two years of experience are encouraged to attend.

Learning Objectives

  1. Experience a session that provides practitioners with additional opportunities to engage with colleagues and discuss a variety of possible approaches to effective case handling.
  2. Participate in an interactive discussion about how the IOA Standards of Practice and Code of Ethics might be challenged and discuss best practices.
  3. Present real-life cases and request feedback from experienced practitioners from a variety of environments and with diverse practice styles.
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