Session 1 A

Ombuds Guide: When Visitor Concerns Include DMs, Subtweets, or Going Viral

Time: Monday 11:00 AM – 12:10 PM

Presenter(s): Breanne TaylorIntern, Oregon State University  Learn more about this presenter by visiting the presenter page.

Level: Emerging


As individuals spend more time online, both professionally and personally, the ways in which people communicate and experience conflict are shifting. Session participants will explore how evolving technology can impact a visitor’s perceived options within conflict and will explore the variables that exist at the intersection of technology and conflict management. This session will provide an overview of the ever-changing digital workspace and how to support visitors in addressing conflict proactively and constructively. Session participants will leave with a glossary of social media terms and a list of reflective questions to inform and add to their established ombuds practices for when conflict becomes digital.

Learning Objectives 

  1. Identify the emerging norms within the digital workspace and its potential impacts on ombudsing.
  2. Recognize the role that technology can play as a barrier and tool for addressing conflict proactively and constructively
  3. Recognize and gain a familiarity with popular social media terms (a glossary). Compile a list of reflective questions to inform established practices of conflict management through a technology lens.
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