Pre-Conference Session 5 - Half Day

"Credible Review Processes": Assessing and Improving Your Ombuds Office

Time: Sunday, 1:30 PM – 5:00 PM

Presenter(s): Timothy Hedeen & Mary Rowe

Level: Experienced

Description

Ombuds often support visitors through consideration of their options, and this session is designed to do just that, but for ombuds: participants will learn a range of assessment tools and approaches. From informal self-assessment to rigorous mixed-method external reviews, from formative feedback to summative evaluation, this interactive presentation will encourage and equip ombuds to make informed choices about why, when, and how to conduct reviews of their work.

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